support.momentumcam.comHelp - Momentum Home Automation

Products Cori HD Smart Home Security Camera Cori HD Smart Home Security Camera (2-Pack) Robbi 1080P Smart Camera Knok Video Doorbell Aria LED Floodlight with Wi-Fi Camera 720p WiFi Camera Garage Door Controller Cloud Storage The App App Momentum Capture Plans Support My Account Select Page Momentum App 2.0 Need Assistance? We All Have Questions – You Might Too How Can We Help You? Choose your preferred way to search: Type in your search query in the field below or choose a topic directly in the navigation below the search field. Search for: Can’t find what you are looking for? Scroll all the way to the end of this page and drop us a note or talk to a real person Are you having problems pairing your camera? Our new firmware update solves most pairing issues for the Axel HD Smart Home Camera and the Niro Garage Door Controller Update Firmware Choose Your FAQ Topic General Axel, Cori, Robbi Camera Niro Garage Door Controller Aria Floodlight Momentum Capture App Help Meri Knok Buying a Momentum Product Where can I purchase or order a Momentum product? You can order your new Momentum product from the Momentum Online Store (www.momentumcam.com) What forms of payment are accepted by the Momentum Online Store? We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club. How long after my Momentum Online Store order will my Momentum product arrive? On average, it takes between 2-5 business days for your Momentum product to arrive. However, travel time depends on your geographic location. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays. How do I check on the status of my Momentum Online Store order? We usually process your order within one business day. You will receive an email notification on every step of the process. Once your Momentum product has left our warehouse, you can track the package via your individual tracking code. Momentum Online Store Shipping How do you ship my Momentum product? We ship via FedEx Ground. To where will you ship Momentum products? We ship to all U.S. states. Do you ship outside the continental U.S.? Yes! We ship to Alaska and Hawaii. How much is your shipping charge? Shipping to all states in the U.S. is free. Unpacking and Setup What is the first thing I should do upon receipt of my Momentum product? Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of What’s in the box” or "What’s Included" on the side of the box. If you think you are missing a part, please contact our Customer Service Team: Email: help@momentumcam.com Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST). I see my Momentum product has a Micro SD card slot. What type of Micro SD card is best to use? Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. It must also be at least Class 4 or higher and in FAT32 format. Are there other data storage options available? Yes! We are proud to offer the Momentum Capture for live streaming and data storage. We offer 24 hours FREE video playback, but if you want additional days of storage for your recordings, you can upgrade to a paid subscription fee that is based on the number of days of storage you want to have available to you.bar at the top of this page. You can also sign up in the Momentum app by going to MenuSubscriptions. How do I start my free trial of a Momentum Capture subscription? Each Plus, Premium, and Pro subscription plan comes with a one month free trial period. Following the trial period, your subscription will automatically renew until downgraded or cancelled. Only one trial period is eligible per Momentum account. How long can I view my camera’s recorded videos and photos? The Lite plan saves recorded videos and photos for 24 hours. The Plus plan saves recorded videos and photos for 7 days. The Premium plan saves recorded videos and photos for 30 days. The Pro plan saves recorded videos and photos for 60 days. How many cameras are supported for each subscription plan? The Plus plan supports up to 2 cameras. The Premium plan supports up to 5 cameras. The Pro plan supports up to 10 cameras. The Lite plan supports an unlimited number of cameras, including any camera on your account not included in a Plus, Premium, or Pro plan. When will my camera start capturing activity? You can begin saving your camera’s video history and activity after pairing the camera to your account. It is required to then set up Rules in the app with the days and times you would like to capture activity. Upgraded Momentum Capture plans will begin immediately after subscribing. Can I have more than one subscription on my account? No, you can only choose to subscribe to one Plus, Premium, or Pro subscription. Any cameras on your account above the limit supported by the subscription will automatically be placed on the Lite plan. You can choose to switch which cameras are supported on a subscription by selecting them in the Manage Device section. Subscription Management How can I change my Momentum Capture subscription? Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. Then, click the three dots on the right side of the page to change plans. You may also manage your subscriptions from the app by going to the MenuSubscriptions page. How do I update my billing or credit card information? Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. Then, click the Payment” tab and select Change” to update your information. How does billing and renewing my subscription work? Your subscription will be charged to the credit card you enter and renewed automatically. Renewals occur every month or year, depending on the billing cycle you selected when signing up. Momentum Capture subscriptions remain active until canceled. Subscriptions are automatically canceled due to non-payment and all video history erased. What happens if I want to cancel my subscription? Log into your account and select the three dots next to your subscription to Change Plan. Then select the free Lite plan and proceed to Submit to save changes. Canceling your subscription may erase all saved video history associated to the subscription and cannot be undone. What happens to my photos or videos if I downgrade my subscription? Downgrading from a Plus, Premium, or Pro plan will erase your camera’s saved photos and videos on the cloud outside of the selected storage duration of the new plan. All subscription downgrades take affect at the end of your current billing cycle. How will I be billed if I upgrade my subscription storage? Upgrading from your subscription storage duration will be begin immediately and your billing cycle will automatically start. Note: all videos and photos will remain on the same storage duration based on the active plan at the time the media was captured. Does Momentum Capture require any contracts or long-term commitments? No contract or long-term commitment is required. You can choose to downgrade or cancel your subscription at any time. Can I transfer a subscription to a different camera on the same account? Yes, you can choose which cameras are associated to a subscription plan by going to the Manage Device section in your account. Can I transfer a subscription to a different account? No, each subscription is specific the unique account used when signing up. I have another question about Momentum Capture. Please visit our Momentum Capture page by clicking on the "Momentum Capture" tab in the navigation bar or reach out to our team at help@momentumcam.com Getting Started With the Momentum App How do I get the Momentum App? All you have to do is download the free app from the App Store if you have an iOS device or from the Google Play Store if you have an Android device. We have provided the links below for your...